FAQ

Frequently Asked Questions

Everything you need to know about ordering, shipping, and products — before you send a message.

Products

What exactly do you sell?+

Empty pod cartridges and vape pen shells — no e-liquid, no battery, no nicotine. Just the hardware: PCTG body, ceramic or mesh coil, mouthpiece. You fill them with your own formulation (CBD oil, HHC distillate, botanical concentrates, e-liquid, etc.).

We carry four product lines: RELX-compatible pods (1.8–3.2ml, ceramic & mesh coil, for standard e-liquid and thin oils), OXVA Xlim-compatible pods (2–4ml, refillable mesh coil), concentrate cartridges (0.5–1.2ml duck-bill style, for thick CBD/HHC distillates), and 510-thread cartridges (0.5–2.5ml, ceramic coil, universal 510 connection for CBD & HHC brands).

Can these pods handle thick oil like HHC distillate or live resin?+

Yes — that’s what the concentrate cartridge line and the 510-thread range are specifically built for. The duck-bill ceramic coil pods (R11–R13) use flower-pattern inlet holes (4×0.6mm) that generate surface tension to hold dense oil in place without leaking, even at high ambient temperatures. The 510-thread cartridges use 4-hole inlets (up to 4×2.0mm) optimised for CBD and HHC distillates.

For CBD/HHC distillate: we recommend the R12 (0.8ml) with Flower Inlet in the concentrate range, or SKU 2101 (1.0ml, 4×2.0mm inlet) in the 510 range as starting configurations. For live resin or winterized extracts: Flower Inlet. For medium-viscosity formulations: Mercedes Inlet (3×0.8mm) allows smoother flow.

Are the pods TPD-compliant for the European market?+

All pods at or below 2.0ml capacity are TPD-compliant in terms of volume. In most EU countries, empty hardware (no nicotine, no liquid) is not subject to TPD Article 20 registration requirements — but you should verify with your local customs or legal counsel, as regulations vary by country.

We do not provide legal advice or handle compliance filings. Import compliance is your responsibility.

Can I get custom branding or private label on the pods?+

Yes. Custom branding is available at tiered minimum quantities:

Logo printing: from 1,000 pcs (500 pcs may be possible — confirm at time of order)
Custom colors (Pantone matching): 1,000 pcs minimum
Custom packaging: 2,000 pcs minimum. Below 2,000 pcs, die-cut tooling applies — typically ¥1,000–2,000 (~$140–280) one-time fee
Devices (pod systems): custom logo and color from 100 pcs

Lead time for branded orders is 7–10 days production + shipping. Contact me with your quantity and artwork to get a specific quote.

Ordering & Pricing

What is the minimum order quantity?+

Standard wholesale MOQ is 100 pieces per order, mixable across different styles and capacities. 510-thread cartridges are made to order at 1,000 pcs per color (SKU 2416: 5,000 pcs/color).

Sample pack: $120 flat — 5 styles × 20 pcs = 100 pods, shipping to EU included. Tell me which styles you want to test and I’ll customise the mix at no extra charge. View sample pack details →

There is no maximum. We have handled orders from 100 to 50,000+ pieces.

How much do pods cost?+

Pricing depends on pod style, capacity, coil type, and quantity. RELX-compatible standard pods start from $0.65/pc at 5,000+ pcs. 510-thread cartridges start from $1.25/pc (EXW). OXVA Xlim-compatible pods and concentrate cartridges are quoted separately.

A full price list is available on request — message me with your target style and quantity and I’ll send you exact pricing within 12 hours.

What are the payment terms?+

Payment structure depends on order type, not quantity:

In-stock pods (common RELX-compatible styles): full payment before dispatch. Ships within 2–3 business days — no production lag, no reason to split.

Custom / made-to-order pods (any custom color, logo, or 510-thread carts): 30% deposit to start production, 70% balance before shipping.

All devices (RELX-compatible Gen 6, OXVA-compatible V5/V6, 510 batteries): 30% deposit + 70% before shipping, regardless of quantity.

Sample packs: full payment only.

Accepted payment methods: Bank Transfer (SWIFT / SEPA) and USDT (TRC-20 network only). No other methods accepted.

Do you have stock ready to ship?+

Yes — common RELX-compatible styles (R01–R10) in quantities of 1,000–10,000 pcs are typically held in stock and can be dispatched within 2–3 business days after payment clears.

OXVA Xlim-compatible pods are available in small batches from stock (confirm availability first). Large OXVA-compatible orders, all custom-color orders, and all 510-thread cartridges require 7–10 days production. Message me to confirm availability before placing your order.

Shipping & Delivery
Where do you ship from? How long does delivery take?+

All orders ship from Guangdong, China.

Standard air freight to EU: 7–15 business days
Express courier (DHL/UPS/FedEx): 5–7 days · additional cost
Sea freight (10,000+ pcs): 30–45 days · lowest cost per unit

Every shipment includes a tracking number sent via WhatsApp within 24 hours of dispatch.

Who handles customs and import duties?+

All orders ship on EXW or FOB Shenzhen terms. Import clearance and duties in your destination country are the buyer’s responsibility.

If you need to connect with a freight forwarder experienced in vape hardware imports, I can refer you to partners I’ve worked with — just ask.

About QQ Vape
Are you a factory or a trading company?+

Neither, exactly. I’m Leo — a dedicated export partner working directly with two specialized pod manufacturers in Guangdong province. I handle all international orders personally: sampling, quality inspection, logistics coordination, and after-sales.

The factories focus on production. I focus on making sure you get exactly what you need, on time, with someone who speaks your language and follows up on every batch. You get factory-floor pricing without the factory communication problems.

What if I receive defective pods?+

I physically inspect every order before it ships — checking for cracked mouthpieces, clogged inlets, coil resistance consistency, and correct SKU mix. Defect rate on shipped orders is very low.

If something does slip through: send photos or video within 7 days of receiving your order to [email protected]. We will replace defective units in your next order at no charge, or issue a partial refund — your choice.

Do you sign NDAs or keep my formulation confidential?+

Yes. All product specifications, oil formulations, brand names, and business details you share are treated as strictly confidential. I work with multiple brands simultaneously — your information is never disclosed to other clients or third parties.

If you require a formal NDA before sharing technical details, I can sign one. Just ask when you make contact.

Still Have Questions?

Message me directly — I reply personally within 12 hours.

MESSAGE LEO ON WHATSAPP →

RELX, OXVA, MARBO, SP2S, Bingxiong and other brand names are trademarks of their respective owners. QQ Vape is not affiliated with, authorized by, or endorsed by any of these brands. “Compatible” means our empty hardware is built to fit the same connector standard.

All hardware is sold empty — no nicotine, no e-liquid. For B2B commercial use only.

How can I help you?