Shipping & Delivery
From Guangdong to Your Warehouse
All orders ship from Guangdong, China. I handle the dispatch process personally, meaning you get a tracking number within 24 hours of handoff and WhatsApp updates on every step.
Lead Times
How Fast Can You Get Stock?
Lead time depends on whether your style is held in stock or requires custom assembly. Common RELX-compatible styles are stocked — ready to ship immediately.
In-Stock Orders ✓
2–3 Days
RELX-compatible styles (R01–R10), 1,000–10,000 pcs. Packed and dispatched after payment clears. Fastest path to your filling facility.
Sample Packs
3 Days
All sample packs dispatched within 3 business days. Ideal for testing coil resistance and fill compatibility before committing to bulk.
Custom / Made-to-Order
7–10 Days
Custom colors, non-stock styles, 510-thread carts, and OEM device orders. Production begins after deposit is confirmed.
In-stock availability: Common RELX-compatible styles (R01–R10) in quantities of 1,000–10,000 pcs are typically held in stock. Dispatch within 2–3 business days after payment confirmation. Contact me to verify availability before placing your order.
Logistics Options
Shipping Methods by Region
Express air freight for most orders, sea freight for high-volume bulk. DDP available for key markets — we handle customs clearance so you don’t have to.
| Method | Transit Time | Best For | Notes |
|---|---|---|---|
| Express Air DHL / UPS / FedEx | 5–7 days | Urgent orders, samples | Door-to-door, fully tracked. Additional cost — quoted per shipment. |
| Standard Air Freight | 7–15 days | EU, Middle East, SEA | Most common method. Tracked with WhatsApp updates throughout. |
| Sea / Rail Freight | 30–45 days | Large bulk 10,000+ pcs | Lowest cost per unit for non-urgent large orders. |
Shipping terms: All orders ship on EXW or FOB Shenzhen terms. Import clearance and duties in your destination country are the buyer’s responsibility. If you need assistance connecting with a freight forwarder experienced in vape hardware imports, I can refer you to partners I’ve worked with — just ask.
Process
From Payment to Delivery
1
Payment Confirmed
Once payment clears, your order enters the dispatch queue (in-stock) or production queue (custom). I confirm receipt within 24 hours.
2
Quality Check & Packing
I physically inspect a random sample from your batch before sealing — checking for cracked mouthpieces, clogged inlets, coil resistance consistency, and correct SKU mix. You receive photos of the packed order before it leaves.
3
Dispatch & Tracking
Your order ships in 5-layer corrugated export cartons. Tracking number sent via WhatsApp within 24 hours of dispatch.
4
Delivery & Follow-Up
I check in after delivery to confirm the goods arrived in good condition. Any issues — short count, damage, wrong SKU — are resolved immediately.
Important Notes
Before You Order
Damaged goods on arrival: If the outer carton shows visible damage, photograph it immediately before opening — within 48 hours of receipt. Send photos to [email protected] and we will arrange replacement or credit on your next order.
Customs & import compliance: All orders ship EXW or FOB Shenzhen. The buyer is responsible for import compliance and duties in the destination country. Please confirm you are authorised to import empty vape hardware before placing a bulk order. We are not liable for goods delayed or seized due to destination-country regulations.
Need a Shipping Quote?
Tell me your destination country, order quantity, and how fast you need it — I’ll give you exact options and costs within hours.
MESSAGE LEO ON WHATSAPP →All hardware ships empty. No nicotine, no e-liquid. For B2B commercial use only. Import compliance is the buyer’s responsibility.